Terrible services! I am appalled that I haven’t received my refund that I was promised last Thursday! The item ordered is blatantly faulty. The person I spoke to last week was named Benedict, and he confirmed via email that I would receive £134.99 for the faulty item, and not to send the faulty item back. I’m shocked that he promised something that was not even honoured and still no refund! Having spoken to a manager Marlon and telling two advisors that I’m losing my voice and can barely speak, Marlon said he has processed the refund as it wasn’t done last week! And they expect me to wait another week it’s disgusting! This is not fair, and unacceptable. I don’t trust nor have confidence that they will give me my refund so I’m missing money now, and have a faulty chair that could have caused me serious damage if I had fallen! These people are useless honestly and no wonder they have low ratings! I feel sorry for the drivers that work hard! I will contact trading standards when I’m feeling better and take action if I need to! It’s not acceptable to lie to people and give them false hope!
