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I had a Best Buy "Specialist" come to…

I had a Best Buy "Specialist" come to my home to suggest a new TV. John T came over and reviewed what I had and emailed suggestions. Fast forward, John T suggested a Samsung and also a Yamaha receiver. I also paid for them to install it all. The problem started from day one. The units do not communicate to one another. They came back but eventually I had to totally remove the receiver for the TV to work. I wanted to return the unit but Best Buy delays brought me outside their return window. I am now stuck with a large paperweight. The date of experience is approximate

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Date of experience: Jun 11, 2024