I tried to return some crocs which were posted on 20th November. I checked the tracking and the item said delivered on 21st. So I assume crocs have received it. I had still not received my refund on 8th December so contacted them on Livechat which took about 30 minutes in the queue. The adviser is called Emil K, He advised that the item was only received on 4th December, it was delivered on 21st but to the international mailing hub. After this it was sent on to Netherlands. Once received it will take a minimum of 14 working days to receive a refund (probably longer at this busy time of year). Therefore a refund will take a minimum of 5 weeks, but as the 14 days falls on Christmas eve I'm guessing it will be 6-7 weeks before I get my money back. So to warn anyone wanting to return for a refund, you will have quite a long wait!
