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1.4
1.4 from 416 Reviews and Ratings
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Wholly Incompetent

Very poor service from the DVLA. They spelt my name wrong on my V5C form even though my name hadn't changed, I was only changing my address on the form, and the correct spelling of my name was on every page of the form and the old licence that I returned with that form.. It took them a couple of days to get that incorrect form back to me, and then ONE day after that to send me a notice for not paying my £0.00 road tax. All of this was done through post. I sent them (by post) my V5C form for them to correct the spelling of my name and I haven't received anything back yet and it has been weeks. It just doesn't make sense how a) they could spell my name wrong unless they were being extremely careless and b) it would take them weeks to send me a correct form when they were so prompt before.The website also has very little useful information.

1
Date of experience: Aug 03, 2018