I booked an overnight at Holiday Inn - Glasgow Airport prior to my holiday, and was given a preferential members rate, as a regular customer, providing I paid in full at time of booking.My holiday was cancelled because of Thomas Cook Airlines collapse, as my Travel Agent was unable to arrange alternative flights ... Almost everyone was great, my Travel Agent gave me a refund, Secure Parking gave me a Credit Note for a future booking.Only bad vibe, was Holiday Inn, I phoned before cancelling, only to be told, No Refund, No Credit – lost full payment because a special rate was given ... Could have changed the date, but I would have to give a new date there and then, that I might want in the future.I was appalled and upset at Holiday Inn benefitting from Thos Cook collapse .... Rather than helping out loyal customers ... I complained to Holiday Inn Cust Services, was given the glib reply – but it’s the Hotel’s Policy .... This was exceptional circumstances, caused by an unexpected event.But if that is their policy, and they are happy to discard customers, I know where I will not be staying in future .... Their attitude left a bad taste .... A Credit Note, would have mean a future stay, and spending on meals, drinks etc .... I maybe lost out, but through their actions, so did they - on my future spending.
