What would ShipStation do if 3000 of your orders got returned due to incorrect shipping? Shipping that was chosen from Shipstation software and verbally verified? Absolutely nothing. Visit BBB and you'll see that I filed a complaint months ago and the case has been closed due to unresponsive communication and in their words "not knowing what to do" from Shipstation. Here is the list of events etc.. if you feel like reading. This was the final communication with ShipStation. It was their turn to respond and they did not. On 4/9/21 products were ready to be dropped off at the post office but it was rejected due to the pricing of the stamps and the thickness of the packageAlthough the ShipStation labels verified the cost and dimensions for Letter Size 5 by 4 by 1 inch at .51 cents, the labels had to be reprinted, products repackaged and packed with less insulation. Help was hired for the packaging and re-packaging of all the products at $12/hr for 2 employees. Shipstation had no solution. In fact, my account rep’s exact words were: “ I don’t know what to do.” Per Shipstation recommendations, Stamps website suggested the use of the setting for Large Envelope size 5 by 4 by .75 inches for $1.00. A lot of those got returned and are still returning. Since the envelopes were getting run through a machine with disregard for the size indicated on ShipStation, the product was ruined for a lot of customers. This product had to be fulfilled again and shipped. Even the selection of the shipping labels per Stamps recommendation and choosing the Non-Machinable setting had no effect. Envelopes were returning and product was getting damaged. 8- Customers were getting charged for the product using standard ( not business ) pricing by the USPS. I had to refund every one of them for the amount, whichranged from $3.12 to $4.00ShipStation pricing on printed labels was incorrect and/or not in sync with the restrictions of the post office. The software should not allow a label to be printed if the dimensions are not accepted by the post office. This did not happen in my case. I was able to print the label for a letter size 5 by 4 by 1 inch and print it. Due to this, my product was damaged and twice the amount of work was done, with zero support from ShipStation.
