Review Time
I wrote a review on the Better Business Bureau (that as of the moment is still going through review) regarding Adafruit not responding to my customer support request within 30 days (from October 12th to November 11th 2023) and only received a response the day after posting it. The support request was regarding a Feather RP2040 ThinkInk microcontroller by Adafruit and a WaveShare 4.01-inch 7-color e-ink display that they listed as supported on their GitHub page for the drivers. When they were used together they would heat up and not function correctly, potentially posing a fire hazard risk, especially when used in conjunction with a rechargeable lithium battery. I made sure prior to purchasing the product that the display was compatible by looking at the schematic that both companies provided on their websites. The response they gave me essentially stated that I should check the pinout and the power requirements of the product. They then locked the forum post preventing me from asking further questions. I don't seem to be an outlier either with this treatment, this seems to have happened to multiple users but typically results in a ban in their cases. This is a company that aims to also provide educational tools and projects, lacking customer support could be detrimental to the safety of children and novices using these products. In comparison, The company of the display I used, WaveShare, reached out to me within two days of my customer support request with them. They didn't help me resolve the issue but at the very least urged me to use a product they support the display with. I have taken screenshots of Adafruit's site and forum regarding this incident, should they decide to delete any evidence of what happened.
I wrote a review on the Better Business Bureau (that as of the moment is still going through review) regarding Adafruit not responding to my customer support request within 30 days (from October 12th to November 11th 2023) and only received a response the day after posting it. The support request was regarding a Feather RP2040 ThinkInk microcontroller by Adafruit and a WaveShare 4.01-inch 7-color e-ink display that they listed as supported on their GitHub page for the drivers. When they were used together they would heat up and not function correctly, potentially posing a fire hazard risk, especially when used in conjunction with a rechargeable lithium battery. I made sure prior to purchasing the product that the display was compatible by looking at the schematic that both companies provided on their websites. The response they gave me essentially stated that I should check the pinout and the power requirements of the product. They then locked the forum post preventing me from asking further questions. I don't seem to be an outlier either with this treatment, this seems to have happened to multiple users but typically results in a ban in their cases. This is a company that aims to also provide educational tools and projects, lacking customer support could be detrimental to the safety of children and novices using these products. In comparison, The company of the display I used, WaveShare, reached out to me within two days of my customer support request with them. They didn't help me resolve the issue but at the very least urged me to use a product they support the display with. I have taken screenshots of Adafruit's site and forum regarding this incident, should they decide to delete any evidence of what happened.
I wrote a review on the Better Business Bureau (that as of the moment is still going through review) regarding Adafruit not responding to my customer support request within 30 days (from October 12th to November 11th 2023) and only received a response the day after posting it. The support request was regarding a Feather RP2040 ThinkInk microcontroller by Adafruit and a WaveShare 4.01-inch 7-color e-ink display that they listed as supported on their GitHub page for the drivers. When they were used together they would heat up and not function correctly, potentially posing a fire hazard risk, especially when used in conjunction with a rechargeable lithium battery. I made sure prior to purchasing the product that the display was compatible by looking at the schematic that both companies provided on their websites. The response they gave me essentially stated that I should check the pinout and the power requirements of the product. They then locked the forum post preventing me from asking further questions. I don't seem to be an outlier either with this treatment, this seems to have happened to multiple users but typically results in a ban in their cases. This is a company that aims to also provide educational tools and projects, lacking customer support could be detrimental to the safety of children and novices using these products. In comparison, The company of the display I used, WaveShare, reached out to me within two days of my customer support request with them. They didn't help me resolve the issue but at the very least urged me to use a product they support the display with. I have taken screenshots of Adafruit's site and forum regarding this incident, should they decide to delete any evidence of what happened.
I wrote a review on the Better Business Bureau (that as of the moment is still going through review) regarding Adafruit not responding to my customer support request within 30 days (from October 12th to November 11th 2023) and only received a response the day after posting it. The support request was regarding a Feather RP2040 ThinkInk microcontroller by Adafruit and a WaveShare 4.01-inch 7-color e-ink display that they listed as supported on their GitHub page for the drivers. When they were used together they would heat up and not function correctly, potentially posing a fire hazard risk, especially when used in conjunction with a rechargeable lithium battery. I made sure prior to purchasing the product that the display was compatible by looking at the schematic that both companies provided on their websites. The response they gave me essentially stated that I should check the pinout and the power requirements of the product. They then locked the forum post preventing me from asking further questions. I don't seem to be an outlier either with this treatment, this seems to have happened to multiple users but typically results in a ban in their cases. This is a company that aims to also provide educational tools and projects, lacking customer support could be detrimental to the safety of children and novices using these products. In comparison, The company of the display I used, WaveShare, reached out to me within two days of my customer support request with them. They didn't help me resolve the issue but at the very least urged me to use a product they support the display with. I have taken screenshots of Adafruit's site and forum regarding this incident, should they decide to delete any evidence of what happened.
I wrote a review on the Better Business Bureau (that as of the moment is still going through review) regarding Adafruit not responding to my customer support request within 30 days (from October 12th to November 11th 2023) and only received a response the day after posting it. The support request was regarding a Feather RP2040 ThinkInk microcontroller by Adafruit and a WaveShare 4.01-inch 7-color e-ink display that they listed as supported on their GitHub page for the drivers. When they were used together they would heat up and not function correctly, potentially posing a fire hazard risk, especially when used in conjunction with a rechargeable lithium battery. I made sure prior to purchasing the product that the display was compatible by looking at the schematic that both companies provided on their websites. The response they gave me essentially stated that I should check the pinout and the power requirements of the product. They then locked the forum post preventing me from asking further questions. I don't seem to be an outlier either with this treatment, this seems to have happened to multiple users but typically results in a ban in their cases. This is a company that aims to also provide educational tools and projects, lacking customer support could be detrimental to the safety of children and novices using these products. In comparison, The company of the display I used, WaveShare, reached out to me within two days of my customer support request with them. They didn't help me resolve the issue but at the very least urged me to use a product they support the display with. I have taken screenshots of Adafruit's site and forum regarding this incident, should they decide to delete any evidence of what happened.
I wrote a review on the Better Business Bureau (that as of the moment is still going through review) regarding Adafruit not responding to my customer support request within 30 days (from October 12th to November 11th 2023) and only received a response the day after posting it. The support request was regarding a Feather RP2040 ThinkInk microcontroller by Adafruit and a WaveShare 4.01-inch 7-color e-ink display that they listed as supported on their GitHub page for the drivers. When they were used together they would heat up and not function correctly, potentially posing a fire hazard risk, especially when used in conjunction with a rechargeable lithium battery. I made sure prior to purchasing the product that the display was compatible by looking at the schematic that both companies provided on their websites. The response they gave me essentially stated that I should check the pinout and the power requirements of the product. They then locked the forum post preventing me from asking further questions. I don't seem to be an outlier either with this treatment, this seems to have happened to multiple users but typically results in a ban in their cases. This is a company that aims to also provide educational tools and projects, lacking customer support could be detrimental to the safety of children and novices using these products. In comparison, The company of the display I used, WaveShare, reached out to me within two days of my customer support request with them. They didn't help me resolve the issue but at the very least urged me to use a product they support the display with. I have taken screenshots of Adafruit's site and forum regarding this incident, should they decide to delete any evidence of what happened.
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