Our purpose is to help people and businesses help each other. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve. We believe in the power of reviews and allow everyone to play their part in building our trusted community. To help us protect the integrity of our platform, we require all reviewers to follow these guidelines, as well as our Terms of Use and all of the policies on our website.
Our Guidelines for Reviewers go into depth on many subjects. It may be more information than you need. Here are some of the key things to be aware of:
Anyone can read reviews, but you need a user account to write one.
Reviews should be based on your genuine experiences with a business’ service or product (and keep it relevant, please).
Don't write incentivized reviews (e.g. if you've been offered something in connection with writing a review).
Be respectful in your reviews and avoid harmful, illegal, or promotional content.
You can edit or delete your reviews at any time.
Fake reviews are not allowed and will be removed.
You can flag reviews that you believe violate Trustpilot's guidelines.