1password

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1Password may be good when it works but... there are…

1Password may be good when it works, but there are all sorts of weaknesses in their system that can lock you out of all of your passwords. They generate a Secret Key and a Recovery code for a rescue of a locked account, but don't support standard Passkeys for their own application. Neither worked for me to recover my account!!! What's worse is that the company that owns 1Password shields themselves from direct customer support and only handles issues via email so if you are stuck, it is a highly difficult process to get assistance from a live person. Also, their system sends emails alerting users to improper account access; in my case, I changed my password to the 1Password software and thought I saved it into my account passwords, but it did not save and now I am locked out of all my passwords even with their Secret Key and Recovery Code. It's a weak backup system!

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Date of experience: May 25, 2025