I hosted a contest for designs on a book cover. While the process was easy and I got some good designs, I made the mistake of guaranteeing the award. 99designs and the designer's attitude toward me changed. After awarding a winner, I got a bill from the designer for the images with a more than 100 percent fee. I refused to pay, 99designs and the designer redid my book cover of lesser quality and eventually sent me files I could not edit. I got nothing for my money. Emails and messages to 99designs and they sided with the designer against me.