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I've been with AAA for the last 4 years…

I've been with AAA for the last 4 years and several months ago, I renewed my membership. Then last month, I receive a bill from AAA for $200 for 2 tows (from an entire year ago) that they claim a household member who was on my account used and that the member had already maxed out their service calls for the year.First of all, in the app, if you've used your up all your service calls and try to use another, the system flags it and tells you that you have no service calls left and if you need service, it's going to cost you $100 right there on the spot and you have to pay them before anyone comes out to you. So this household member had no service calls remaining and found another way to get their vehicle back home. So this bill is bogus. Fabricated. Made Up. And it's sent to me over an entire year later. And even after i renewed my membership. Nothing was ever mentioned to me. Then I receive a bill for $200 and when I didn't pay it, they immediately cancelled my membership. Well that's bad business and disgusting treatment of a loyal customer. They blew it and I will be visiting my local AAA office to discuss this incident with all my proof and demanding to either have my membership reinstated or receiving a refund of membership fees. If they refuse to do either, then i will go the court route.

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Date of experience: Mar 03, 2025