Back in December before we even got snow or ice on the ground, I was made to wait 4 hours in single digit temps early one morning after my car’s radiator busted and my car was overheating. I couldn’t get off the highway and called triple A. The first 2 times of calling I was hung up on, the third time I finally got ahold of someone who didn’t speak hardly any English and it seemed like the more we told them we were cold, the longer they made us wait. It was along the highway and I couldn’t even get uber or Lyft to pick me up- literally stranded for 4 hours. When the tow truck driver finally showed up, we were actually FROZEN inside our vehicle, the glass on the inside of the car was frozen and we had to kick our doors outwards in order for the thin layer of ice to be broken and us to get out. The tow took 15 minutes to get us home and when we finally arrived back- he demanded we give his company a high review even after it was his fault we waited so long as we did. Apparently instead of sending a new or second truck out to help us; we had to wait for this one guy to complete a 2.5 hour drive/drop off himself before he was going to come get us. My mother got super sick afterwards and is still suffering from the effects of being made to wait along the road in below freezing temps! Disgraceful and shameful company!!!! I could never recommend this company after what they’ve done to me and my family. Disgraceful service and all their employees are absolutely rude! Not even local to the area and they have no idea what a safe area is or isn’t! Along the side of the highway with cars going 70 mph and not following the ‘move over for stopped vehicles’ law is NOT SAFE!!
