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I requested a tow at 8:00 PM on October…

I requested a tow at 8:00 PM on October 17, 2024. It is now 3:00 PM on October 18, 2024, and I am still waiting for a tow. They keep saying that they are having a hard time finding a company to pick up the vehicle. They refuse to escalate. I live in the greater Atlanta area where finding a company shouldn’t be a problem. It wasn’t a problem when they took my money. I’ve had their top membership since 2014 and this is completely unacceptable and sad.

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Date of experience: Oct 17, 2024