Yesterday I would have given AAA No stars from speaking to manager last night at AAA Washington. Was dropped at a mobile gas station in Idaho And manager told me 1 Tow per break down 12 mile tow and I have rv plus. Frustrated. Next morning a called back and manager was just the opposite. Absolutely the best customer service. She went above and beyond her call of duty to get me home. Between her and the towing company, Ever green towing in Spokane they got me down town my home town and parked me at a place can fix my motor home. Unlike the manager night prior who I'm sure strictly stuck to the fine print we never see at purchasing. AAA. Needs to understand that under circumstances . Bending the rules to get your membership customer where they need to be to have proper service makes a happy satisfied customer. As I am today. Last night I was never going to purchase AAA Again, but thanks to your day manager of Washington AAA. You save a member to your company. A happy customer and impeccable customer service. Take note AAA. 2 MANAGERS 1 HORIBLE EXPERIENCE THE 2ND MADE UP FOR THE 1ST. THANK YOU FOR THE SERVICE WE PAY FOR AND MORE!
