We have been members of AAA for over 30 years. It used to be a reliable and efficient service. You would call for a tow, talk to a real person, and they would take care of it quickly. In recent years they have gone increasingly to automation with disastrous results. The wait times have gotten longer and longer and our latest experience may be the last straw. Yesterday at 2:00 called for a tow and was informed via text that one was on the way. Six hours later and nobody had shown up. Called and talked to a person who said they would need to reschedule for today between 2:30-4:30 PM. Again no tow truck. Called and talked to two different people who said someone would be there by 5:15PM. 6:00 and no tow truck again. Finally I had to call a local tow company myself who I knew worked with AAA. They said this happened all the time now. They came out and I got my tow at 7:00 PM, 29 hours after I first called for the tow. Lucky it wasn’t an emergency or could have been very dangerous.
