Excellent customer service. I ordered a book from AbeBooks when it was not available on Book Depository. After 2 months of book not being delivered (it is a worldwide pandemic, so I was giving it some extra time), I inquired about it via email. AbeBooks replied within 24 hours, notifying me that because they cannot confirm in their system my book was delivered, it was assumed lost and they issued a refund to me. Only a few days later—the book arrived! I emailed AbeBooks asking what should I do next, how to pay for a book I received a refund for and their reply was to keep and enjoy the book and perhaps donate the same amount to a charity of my choice.
