I ordered a few pairs of jeans online and was very excited, as I had heard many good things about them. Well, the shipping company couldn't find my house so they marked the address as invalid (never had that happen before with any other deliveries, and I confirmed my address was correct). This wasn't Abercrombies fault but I reached out to their customer service to ensure I'd get a refund. They told me I would within 3-5 business days of the order being returned to the warehouse. A couple weeks later and I hadn't heard anything. I reached out again and they went again and put the request in for a refund. I received an email not long after stating I had gotten a refund. The refund was approximately 30% of the purchase price. I sent another email to customer service to let them know that I didn't get a full refund (which I was told I would get) and am still waiting to hear back. I am so disappointed, and will probably never shop online with them again. If you want their jeans, just go to a physical store!!
