Yes this site is a scam factory. I was billed £166.80 to PayPal on an auto-renewal I had never agreed to, without any notice. I too was told their "policy" is "no refunds", despite my demanding one within 48 hours of being charged. But to all those who have been scammed this way I can only say DON'T TAKE NO FOR AN ANSWER. This what I did. 1. I reported the site to the National Cybercrime website (UK) 2. I raised it as an issue with PayPal. It's all very automated. It was sent to the vendor immdiately and I got a refund the next day. PayPal (and Ebay) are powerful and protective of their reputation. Banks will also be sensitised to fake auto-renewals.It's no good just moaning on here but it serves the purpose of making us all realise that we have not just suffered from amnesia or stupidity, These guys want your money and are ruthless.I also threatened to write to my MP and to ask the Chancellor of Kings College Cambridge if he had authorised the prominent use of photographs of his establishment on Academia's website to enhance their aura of "authenticity". I might still do that, By the way, under current rules the site would not be allowed to use the .edu domain name.My reaction to the previous apologist is to agree that I have had some useful papers from the site. It is a genuine service. But to suggest this justifies a host of people being ripped off is ridiculous. And I hope he enjoys his 100% fee increase. If this is an example of his academic rigour then god help his students,