One on my biggest frustrations is having to deal with support groups via email, but with ActiveCampaign, that is NOT the case. Their response time is amazing and you have access to more than one Tech, where everyone works together to make sure you get the help you need and your issue gets resolved. This has always been my experience, not one time, but "EVERY" time. ActiveCampaign's Team will work with you above and beyond what I consider necessary, until the issue is resolved.