I recently purchased my second PI3 Development board on April 9th of this year, along with a Case, and a wireless dongle. After receiving the device, I spent 3 days troubleshooting it, before ultimately deciding that the device was a No-Boot DoA defective piece of hardware. So I contacted Adafruit, who after much prodding, a few days later, decided to issue a replacement shipment. HOWEVER, the replacement, showed up in a bubble mailer and a crushed box. I contacted Adafruit again, for an RMA to get a functional replacement. Keeping in mind that I spent a WEEK testing both boards, until 3 AM most nights, in order to see if there was ANY possible way that I may be programming it incorrectly or setting it up in a way that might cause the situation. After buying all new flash cards (Thinking that maybe low-quality flash was the issue), I came to the same conclusion. All 6 of my flash cards work in ANOTHER PI3 that I bought for my company a few weeks earlier. ALL of my equipment tested out 100% But this time, I was not issues an RMA for a replacement device. The People at Adafruit refused to RMA my device, or allow me to ship back the 2 defective devices, and promptly refunded my money. (In Full) However, at the same time, they BANNED me from their support forums... Guaranteeing that I cannot receive support on the OTHER Adafruit products I just purchased. Even though I had violated nothing in their terms of service, was not disruptive to those forums in ANY WAY, and even with the FACT that I still own devices from Adafruit that I may need support for, and that ARE STILL WITHIN the warranty term. Considering that you CANNOT get adafruit support or returns ANY OTHER WAY, its pretty clear that all hope for continuing support and service for the other products I own, was ended without cause. Thus they are false advertising these warranties. As they cancelled mine without ANY REASON OR CAUSE! Simply because I was unlucky enough to get x2 DoA units in a row, and made the proper support requests. This is totally unacceptable, and I do believe its also Illegal. misrepresenting a warranty, or declining service without reasonable cause, under the terms of that warranty, is FALSE ADVERTISING! Warranty says 4 weeks, its been 2. And I have no more support for my products... What did I do to earn this BAN from their support forums? Did I tell the truth too much? Did I expose a production flaw or misstep? Did I get banned simply because of bad luck? Either way, i would now like to return and be refunded for ALL the products I have purchased through adafruit in the past 2 weeks, as this business has shown me nothing but contempt, for nothing more than their shipping me DoA product.... not once.... But TWICE IN A ROW! Then banning me for complaining! That deplorable! Utterly Pathetic Customer Service, and TERRIBLE BUSINESS PRACTICES... Bordering on Criminal. I absolutely DO NOT wish for this business to benefit from their mistreatment of me IN ANY WAY. They DONT deserve to... '
