Review Time
I’ve been a Customer for over 14 years, and that ended today. I ordered a Raspberry Pi 5, Active cooler, kit, and M2 hat. Their shipping charges are inflated above competitors, and somehow most of their shipments “Just missed the trailer” And are they delayed by a week. Customer services reply to this was “ We handed it off to the shipper”Once the items finally arrived, I spent a week trying to get them to work. I was ultimately unsuccessful, and contacted customer support again. They directed me to make a post on their public forum and wait for a response. They provided some “ Helpful tips to get my post noticed”Again, this is a successful company with nearly 100 employees. Pushing all product support to unmoderated and unmonitored public forum is something that a startup does, not a successful company. I made the post as requested, received no replies, and when I asked customer service for an update and mentioned the possibility of a chargeback, they banned my account indefinitely and told me to find a new supplier.They did issue a full refund, which is all that I wanted to begin with. This is not the behavior of a well running and functioning company. Consumers would be well advised to follow customer services advice, and find a new supplier. I certainly will be.
I’ve been a Customer for over 14 years, and that ended today. I ordered a Raspberry Pi 5, Active cooler, kit, and M2 hat. Their shipping charges are inflated above competitors, and somehow most of their shipments “Just missed the trailer” And are they delayed by a week. Customer services reply to this was “ We handed it off to the shipper”Once the items finally arrived, I spent a week trying to get them to work. I was ultimately unsuccessful, and contacted customer support again. They directed me to make a post on their public forum and wait for a response. They provided some “ Helpful tips to get my post noticed”Again, this is a successful company with nearly 100 employees. Pushing all product support to unmoderated and unmonitored public forum is something that a startup does, not a successful company. I made the post as requested, received no replies, and when I asked customer service for an update and mentioned the possibility of a chargeback, they banned my account indefinitely and told me to find a new supplier.They did issue a full refund, which is all that I wanted to begin with. This is not the behavior of a well running and functioning company. Consumers would be well advised to follow customer services advice, and find a new supplier. I certainly will be.
I’ve been a Customer for over 14 years, and that ended today. I ordered a Raspberry Pi 5, Active cooler, kit, and M2 hat. Their shipping charges are inflated above competitors, and somehow most of their shipments “Just missed the trailer” And are they delayed by a week. Customer services reply to this was “ We handed it off to the shipper”Once the items finally arrived, I spent a week trying to get them to work. I was ultimately unsuccessful, and contacted customer support again. They directed me to make a post on their public forum and wait for a response. They provided some “ Helpful tips to get my post noticed”Again, this is a successful company with nearly 100 employees. Pushing all product support to unmoderated and unmonitored public forum is something that a startup does, not a successful company. I made the post as requested, received no replies, and when I asked customer service for an update and mentioned the possibility of a chargeback, they banned my account indefinitely and told me to find a new supplier.They did issue a full refund, which is all that I wanted to begin with. This is not the behavior of a well running and functioning company. Consumers would be well advised to follow customer services advice, and find a new supplier. I certainly will be.
I’ve been a Customer for over 14 years, and that ended today. I ordered a Raspberry Pi 5, Active cooler, kit, and M2 hat. Their shipping charges are inflated above competitors, and somehow most of their shipments “Just missed the trailer” And are they delayed by a week. Customer services reply to this was “ We handed it off to the shipper”Once the items finally arrived, I spent a week trying to get them to work. I was ultimately unsuccessful, and contacted customer support again. They directed me to make a post on their public forum and wait for a response. They provided some “ Helpful tips to get my post noticed”Again, this is a successful company with nearly 100 employees. Pushing all product support to unmoderated and unmonitored public forum is something that a startup does, not a successful company. I made the post as requested, received no replies, and when I asked customer service for an update and mentioned the possibility of a chargeback, they banned my account indefinitely and told me to find a new supplier.They did issue a full refund, which is all that I wanted to begin with. This is not the behavior of a well running and functioning company. Consumers would be well advised to follow customer services advice, and find a new supplier. I certainly will be.
Customer service is a joke- cart identified my address as "freight forwarder" which is isn't. Reached out to cust service three times, one week later I get a reply literally telling me to find another supplier. I changed shipping address and order went through. Expressed my displeasure (not in a discourteous way) at the lack of help via email and then account gets banned. Brilliant guys, ban a customer who spends $1000s a year on tech parts!! Sure, you bet I'll find another supplier now.
Customer service is a joke- cart identified my address as "freight forwarder" which is isn't. Reached out to cust service three times, one week later I get a reply literally telling me to find another supplier. I changed shipping address and order went through. Expressed my displeasure (not in a discourteous way) at the lack of help via email and then account gets banned. Brilliant guys, ban a customer who spends $1000s a year on tech parts!! Sure, you bet I'll find another supplier now.
Customer service is a joke- cart identified my address as "freight forwarder" which is isn't. Reached out to cust service three times, one week later I get a reply literally telling me to find another supplier. I changed shipping address and order went through. Expressed my displeasure (not in a discourteous way) at the lack of help via email and then account gets banned. Brilliant guys, ban a customer who spends $1000s a year on tech parts!! Sure, you bet I'll find another supplier now.
Customer service is a joke- cart identified my address as "freight forwarder" which is isn't. Reached out to cust service three times, one week later I get a reply literally telling me to find another supplier. I changed shipping address and order went through. Expressed my displeasure (not in a discourteous way) at the lack of help via email and then account gets banned. Brilliant guys, ban a customer who spends $1000s a year on tech parts!! Sure, you bet I'll find another supplier now.
Customer service is a joke- cart identified my address as "freight forwarder" which is isn't. Reached out to cust service three times, one week later I get a reply literally telling me to find another supplier. I changed shipping address and order went through. Expressed my displeasure (not in a discourteous way) at the lack of help via email and then account gets banned. Brilliant guys, ban a customer who spends $1000s a year on tech parts!! Sure, you bet I'll find another supplier now.
Customer service is a joke- cart identified my address as "freight forwarder" which is isn't. Reached out to cust service three times, one week later I get a reply literally telling me to find another supplier. I changed shipping address and order went through. Expressed my displeasure (not in a discourteous way) at the lack of help via email and then account gets banned. Brilliant guys, ban a customer who spends $1000s a year on tech parts!! Sure, you bet I'll find another supplier now.
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