adidas

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Terribly disorganised customer service.

The product may be good however, customer service is not. Every time I order something it is delayed. Whenever I call the overseas support team, they have absolutely no idea what is going on with an order. 3 calls and 3 x they say... it'll arrive tomorrow, no have a clue as to when it's arriving. Invariably it doesn't arrive the next day. If I were CEO of Adidas, sitting at the top counting my money, I'd shake up customer care / services and whoever organises that part of the corporation because clearly, they are doing a terrible job! Adidas tells us that 'impossible is nothing'. That is not true where customer service is concerned. From now on I'll try Nike, apparently they 'just do it'

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Date of experience: Apr 06, 2023