agoda

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System Error Cancelled My Booking – No Refund, No Help

Agoda cancelled part of my booking without my request — and refused to help.I booked a 4-night stay through Agoda, and after confirming the reservation, their system automatically cancelled the first night. I never requested this cancellation. Despite acknowledging it was a system error, Agoda told me to contact my bank and refused to issue a refund or offer any support.I made multiple international calls and provided all the necessary information, yet Agoda still refused to take responsibility. Very disappointing experience with no accountability.

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Date of experience: Mar 29, 2025