i booked a night hotel at rio de janeiro, i showed to the hotel and it was full, my room was not confirmed, I contact customer service, and it took 25 days to receive my refund, they offer me at the beginning to pay up to 200 USD for the night I payed in other hotel, after this 25 days just don't want to do that, they just make the refund, and offer 11 USD for a compensation, and the 11 USD extra for complaining of the nigh offer they didn't pay. for me its not worth to go this site, you may use other
