agoda

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Advertise one price - charge another (35% more)

You might better stay away from this platform. I clicked on an offer and booked a villa for 14 days which was advertised for BHT 9800.- per day (= around CHF 254.-). They should have charged me around CHF 3'700.-; they prefered to charge me CHF 4'965.70 instead. That way it is quite easy to beat the competitor's offers. I think to misuse the customer's trust after receiving the credit card data is probably the worst thing a company can do.My email remained unanswered. They wrote me that their email account is not monitored and offered me 2 Links to make more bookings instead. I wonder why they publish their mail address at all if the mails are not monitored.I guess I will have to send the matter to my attorney.

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Date of experience: Jan 24, 2025