My husband and I cancelled our reservation and confirmed with the hotel that it was all set. They confirmed that the reservation was cancelled and fully refunded. However, Agoda continues to say that they can't cancel the booking and will charge us in full. When asked why the hotel is saying they've refunded it at no charge Agoda reps say they can't reach the hotel to confirm, even though I've easily confirmed with the hotel three times now. I now have to get my bank's fraud department involved. Do not use this platform to book anything!
