I was stuck in a life endangering hurricane and they still would not refund or rebook me. The airport was literally closed and flights cancelled days after due to storm damage and deaths. I told them before my check in date that my airport was not opening in time and I could not get there so I needed to reschedule. They would not reschedule nor refund. I spent hours on the phone and emailing them. Then I disputed the charge on my card and they fought the dispute. Still trying to fight to get my money back. I literally booked the same hotel the next weekend my airport opened through a different company. Will never be booking through this company or giving them my money again.
