I recently subscribed to Airtable's enterprise plan, which was advertised as having "personalized customer support." Unfortunately, this couldn't be further from the truth. The customer support was horrible, and I was consistently ignored when trying to reach out for assistance.Despite paying for the enterprise plan, I found it nearly impossible to get in touch with anyone who could help me. My emails were ignored, and when I finally managed to connect with someone, the support was inadequate and unhelpful. It was clear that they did not respect their engagement with the enterprise plan.I eventually had to request to cancel the plan due to the terrible customer support. It's no surprise that Airtable has a low Trust Pilot rating, as my experience with their customer service was completely unacceptable.In conclusion, I would give Airtable a 1 out of 5 rating due to their horrible customer support and failure to deliver on the promises made with their enterprise plan.
