I am done with Amazon Canada after 3 years of being prime member (10 years on Amazon USA earlier) I understood that new Amazon is not prioritizing customers but just giving promises and if anything happen just blaming the system. So it is breaching our trust to system since it does not make customer happy. I see the future of Amazon. There will be always better system and I will use them for sure. And I will spread the word by social media, my blog, and word of mouth. I am pretty sure there are more unhappy customers everyday due to Amazon's new approach to customer