Honestly, I started to use Amazon in 2018, and at my previous address, I didn't have any one-time problems with Amazon. I always checked the front door and always had mail that it delivered with photos, etc. Amazon before had real customer service phone numbers which they decided not to use I don't know from when! But this year I had a lot of problems with the Amazon delivery system. One time the delivery staff called me and asked me for my address which he couldn't find and was so rude. Lastly, he just canceled the call and didn't let me explain him. And last month in December I had issues like “delivered” status without the delivery item. Of course there is no phone number for calling and asking what happens. That stupid automatic customer service message is not helpful! The last time was helpful for me seller sent me a delivery company number with whom I could call and talk! Yes, they brought me an item, but the delivery staff was so rude compared with general Japanese customer service it was minus 100! The staff even didn't let me open the door, he just said in Japanese hi and put the item inside my home and didn't ask me or say even hello. Yesterday I had another issue I needed to return an item because I ordered a beige item and it came in cream with yellow dots, can someone see the similarity between these two colors?! So the seller said that I needed to pay for a return and they'd return to me just 50% of my payment. Unfortunately, I already ordered items that I'm still waiting for. Then today one of my next items didn't come to me with the delivery status. I need to waste my time on this complicated rude system to my last item. And it'll be my last order from Amazon! Hope my next order will come to me without issues! Even that one starts Amazon Japan doesn't deserve!
