The item ordered was not received on the due date and I was sent a message saying that if it's not delivered by a new date some 4 days away then I could opt for a refund so I tried to cancel the item but it seems I cannot do that now even though the said item has not been shipped.it seems Amazon have a new power to stop people from cancelling items and holding their orders leaving customers in limbo and they are making full use of it according to others reviews..