I have been a loyal customer of Amazon Prime for many years but today I had the worst customer experience with them ever. I used to trust them for good service... On 18 March, Amazon told me there was an issue with a payment for a list of items I purchased, and I tried to make payment again. I had to make the list all over again on my own which was a bit odd. It turned out that Amazon had charged me twice for the same items. Once I found out, I contacted them. The customer team associate said that it was despatched and they could not do anything, but once it arrived, I could contact them and get a refund. When the items got delivered, I contacted Amazon immediately. I was told initially that out of the list, some of the items could not be returned and that I should have to bear the cost on my own or contact all the individual sellers myself. I was also then told by another associate that the payments had not all arrived at Amazon. This was another reason they gave for not being able to give back my refund. I should contact my bank if they had taken the money and not sent it to Amazon. Then I asked to speak to the manager who was probably the rudest. Camille B said she could do nothing, and that I was not going to get any different support no matter how high I went up. I asked for a complaints site to log an issue and she said i would get it by email, but I have not received anything. And then she hung up on me while I was still typing. Amazon UK makes it very difficult to log a complaint. I have yet to find a place where I can do that. WORST SERVICE EVER. INCONSISTENT, NO ONE KNOWS ANYTHING, AND THERE IS NO EMPATHY.
