They are totally uncontactable in Australia if your password doesn't work, I've tried for over 6 months, when I enter my email address I get a Page that says "password reset required" they then send a OTP to my email and when I enter it the next Page says "we have noticed unusual activity on your account and they have temporarily locked it" again this has been happening for over 6 months! I ended up calling the support in the US they gave me a number in the UK that doesn't work, called the US again they gave me the Australian number again doesn't work called the US again they tried to call the Australian number and confirmed it doesn't work and could not offer any solution. So now seams my only option is to cancel my Credit card so they can't debit it and I have to now contact ALL my other debiters to change my credit card details. AMAZON IS APPALING CUSTOMER SERVICE.