Where to begin? I love that Amazon has low prices and, as long as a consumer does their due diligence with comparing prices with other retailers and marketplaces, the site offers some really great deals.That said...1. They don't tell the customer that there's going to be a delay until they've allowed the order to go into ship status. They should give the customer the right to cancel the order if they're not happy about the new date.2. The customer service is atrocious. Last weekend, I was lied to by multiple customer service reps via chat, escalated to a manager, and only then, after hours of lost time, received any solution that showed that my time and money are valued.3. Protection of products in packages is hit or miss. It's so bad that I actually become anxious sometimes when it's something I care about receiving unbroken. Today, I received an essential oil product that had a broken glass dropper. Not only did the manufacturer not have the product appropriately safeguarded inside the product packaging, but Amazon also didn't even use bubble wrap to keep it safe.4. Amazon never allows customers to provide reviews on the website about customer service or deliveries. Every other business out there is judged based on all aspects of service, but somehow Amazon has gotten around this arrangement. What do I mean? Try to find a valid account on Google that pops up so that customers can leave reviews. I'm glad TrustPilot at least offers this option.5. Lastly, Amazon also has a nasty habit of holding up funds if there's a price change between the moment the customer orders and the package ships. So, yesterday, I ordered X amount of product and that placed a pending authorization on my bank account. Okay. Fine. Last night, a price changed happened. Instead of dropping the original authorization or processing a refund for the 4 CENTS difference, Amazon placed a second hold on the account for the total minus the pennies. So, now I'm waiting to see if I'm going to get double billed and whether I'm going to have to file a dispute, which means losing more time and money.
