Amazon sends a lot of defective goods, and without packaging (label just slapped on item, arrives torn and exposed to the elements),as well as sending previously opened items that other customers had already returned. Amazon fights you every step of the way for any refunds on their defective goods, making you call multiple times, each time getting transferred multiple times, and after over an hour on the phone, they'll hang up on you or refuse, making you start all over again. Ordered a 3-pack of lotion, received an open SINGLE lotion, stuffed in an envelope. A superviser promised a $69 refund, then never refunded it and doesn't keep notes, so a refund is refused by other reps later. On and on; constant problems.The only way to get refunds is through your bank, and dealing with Amazon is infuriating and wastes half of your day.Would give ZERO stars if I could. Terrible company, with horrible customer service, lots of defective items, missing items, and carelessness with, sometimes entirely missing, packaging.Strongly suggest, really, any other company.Amazon exists to sell you cheap, knocked off Chinese clones of stolen American-company IP. Buy directly from the companies. Skip the infuriating mess that is Amazon, junk, and the hours of your life wasted on them, just to get your money back. TRASH. HORRIBLE company.
