Bought some expensive freeze dried raw food for my dog dying of cancer. Not only did it take a very long time to arrive it came with no labels so I had no idea what it was or if it was legit. Despite taking and sending photos of both sides I was told I had to take a photo of both sides in the same photo which is impossible. They now don't even bother replying. I reordered in 2 orders. 1 order arrived but 1 was missing - I think they mixed it up and forgot it was 2 orders. Now they are stalling on a refund for the missing item. So I've lost about euro 90. I'm disgusted at the horrendously poor behaviour of them and the hours of my life I've wasted trying to fix THEIR problem.
