I am an avid shopper on Amazon. I ordered several dresses for a wedding through Amazon but returned several of them because they did not fit properly. I received a prompt refund on all of them, only to get recharged for one of the dresses about 2 weeks later. I have contacted Amazon about the charge and was told they did receive the item and would refund me again. Over the past month, I have spoken with customer service 5 times concerning my refund and was told each time the refund would be processed, and I would receive it in 5-7 business days, then another 5-7 days, then 3-5 days and then another 3-5 days, but still no refund. The last conversation I had with customer service was that there was a clinch in their system and this was happening to several customers. I keep getting apologies for any inconvenience they may have caused and was assured this time of the refund in 3-5 business days, plus they gave me access for a discount to their summer sale for my troubles. Well, needless to say, still no refund. I have now turned to my bank to file a dispute against Amazon to see it they can fight this battle for me. Of course, the dispute takes approximately 10 days, but what the heck. I have waited this long. I still don't understand what the problem is with Amazon crediting my card for an unauthorized charge.
