I’ve been a loyal Amazon customer for years, but my recent experience has seriously shaken that trust.I ordered a quart of white paint — received a tiny 4oz bottle instead. An honest mistake? Maybe. But when I reached out expecting a simple fix, I was told I wouldn’t get a refund because the item was shipped via a freight forwarder.Let me be clear: Amazon offered me a full refund when I first reported the issue, which is the only reason I re-ordered the correct paint (also from Amazon). Now they’ve decided that promise no longer applies because of their fine print. Apparently, if you live on an island and use a freight service (like many people have to), your refund rights don’t matter.So now I’m out the cost of the incorrect paint, the correct paint, international shipping twice, and processing fees — all over their mistake. Executive Customer Relations reviewed the case and still chose to dig in rather than do the right thing.Amazon, if you’re listening: please stop saying you care about customers unless you’re actually prepared to act like it.
