I've registered for Amazon Business on Friday so I could by some 0% VAT products for my company. I had this issue where I could see the products with 0% VAT but when I tried to buy something the final price included the 21% VAT instead. I've reached out to customer service to help me figure out the issue and I've spent 3 hours talking to 6 different support people where the first 5 gave me totally misleading and inacurate informations, they were totally clueless about the issue and kept saying nonessense and eventually left the chat to be followed by another person who was just as clueless. Only 3 hours later they've managed to connect me with someone who actually knew something about his job and explained the issue in like 5 minutes. It's a shame that one of the biggest companies in the history of humanity had 5 people who are getting paid to spread misinformation about something related to their job and just waste time and braincells from customers.
