I had the best service possible from Amazon. I bought a barbecue grill, and it was not working at all. I wrote an e-mail to the customer support and I received an answer the same day (within a very short time). In the e-mail they wrote me how sorry they were about the product, and they would send me a new one. The new one I received already the day after I wrote the e-mail. That is beyond great service! And the one that doesn't work, I will have to return to Amazon within 30 days.
