Lately we've had better success with having items arrive close-to or being on time, so I decided to order some items for overnight delivery, free with Prime if ordering over $25 worth of merchandise. So, I placed the order (> $35), expecting delivery between 4 a.m. and 8 a.m. as indicated. However, once the order was complete ("PAID"), the estimated ship date showed up as an entire day later! Not just later on the next day, but the day after that! I contacted chat to report the issue (but also to report a couple of other problems with orders, too) and the agent gave some lame scripted response about letting the 'concerned team' know. That really feels like bait and switch. Given the advanced state of technology these days, you would think a huge company like that would be able to monitor which items can actually be shipped overnight and which ones cannot. That, however, is not the only disappointment with vastly under-estimated delivery times! I had ordered a gift for family in another state and have noticed that delivery times to locations outside our area tend to run a bit late, but this most recent under-estimation is ridiculous... about 4 whole days later than stated!
