Since transferring their customer service to India. Amex does not use a customer service model with any relationship data. Therefore if you have been a client for 25 years spending half a million a year, the customer service reps wont give a damn to accomodate any requests or issues as they are simply reading off a text and respinding with basic robotic answers. There is no customer service left on Amex. It might as well be automated. Get any other card. Not worth the annual fee for this. We closed our 25 year standing account with them yesterday. Going to a more locally managed credit card.
