I cancelled my credit card a couple of months ago but have since received a refund for an item I paid for on my Amex. American Express have received the refund and have stated they cant return the money to my debit card which I used to pay off my credit card every month - despite this card being linked to my account. I have now had to send documents via the post showing a bank statement which shows my account number, sort code and name together so they can verify that it’s me. How long will this then take to verify?? The most backwards process in the world. Just give me my refund you have all my details already!!!!
