Ancestry charged me more than a thousand dollars without clear disclosure or explicit consent. When I tried to resolve it, I was passed around for days—told a supervisor would contact me (they never did), and then informed there was no record of my case.They eventually offered a partial refund for just 3 out of 9 payments, blaming “system limitations.” When I asked for escalation, I was told there’s no manager available.This is not just bad service—it’s borderline scammy. No transparency, no accountability, and zero respect for the customer.Avoid this company unless you’re okay with being ignored, overcharged, and gaslit.
