Update: After almost two years, I’ve decided to give Anthropologie another chance. While I’ve learned my lesson on keeping away from ordering furniture with them, I thought a safe bet would be home goods. With their additional final 50% sale, I took a gamble. I ordered anywhere from sofa pillows, to candles, to dinnerware, to hair accessories. Surprisingly, Anthropologie was on top of their game with shipping my orders out quickly and while I wasn’t too keen with my orders being split up into endless packaging - 90% of my items have arrived over Christmas and New Year’s weeks. I’m still waiting on a few pieces that were back ordered. The items received were up to par and I am satisfied with the whole lot of them. Therefore, I have increased my rating to neutral ⭐️⭐️⭐️ whilst keeping in mind of my previous negative experiences listed below. I’m glad to see they’re doing wonderful in certain departments and hopefully they can shape up in the furniture sector soon. Original: I mostly ordered home goods from Anthropologie and can say for the most part, it’s fine. When I ordered my one and only furniture sometime ago - which was an orange tiger armchair, it was a complete disaster. Anthropologie’s carrier didn’t end up delivering it at all because they lied about snow on my driveway when there were outdoor cameras showing otherwise. In addition, FedEx; UPS and USPS all came that day with no issues. I was on vacation when I had to deal with this. The caretaker had to waste all day for Anthropologie to show up, only for their carrier to refuse delivering. They were absolutely lazy and we spent extra money for the delivery too. Our caretaker had to lug the armchair down our driveway and delivered it himself. After much back and forth with Anthropologie’s customer service, I was finally able to have the extra delivery fee refunded after stating my case. Besides this experience, they sent me a pair of pants with the store tag on it - which of course I’m unable to remove without their removal device. I’ve never in my entire life had been sent an article of clothing with the store tag on it. Let’s not confuse paper store tags on apparel with the one I’m referring to. This is the device they tag onto clothing to beep to notify the store of any shoplifting funny business, and it can only be removed at the register when checking out with a device. That was an absolutely poor oversight on quality control when this was an online order! After these two experiences, I’ve decreased my sales with Anthropologie to the point where it’s been 0 thus far this year. As much as they have aesthetically pleasing furniture, I’d be wary to order from them.
