I have been a customer of AOL for over 20 years with relatively good performance. In the last 15 days I have experienced the worst customer service experience from AOL in comparison to any computer service (commercial or personal) I have ever had. I have been totally locked out of my email accounts. Just when you think it is working it goes out again again. Customer services has stooped answering support calls and refers you to a help screen that is no help. I believe the company might loose a lot of customers over this radical change in customer service and product reliability if improvements are not made soon.
