Had a problem with an app which I made a purchase but did receive it but Apple took the money out of my account. Went to the game developer Customer support which said because I made the purchase on an Apple device I needed to request the refund from ITunes. So I made the request told them what had happened had to wait 24hrs for a response. They replied saying it was eligible for a refund made a complaint saying I didn’t receive my purchase sent them a screenshot of the purchase. Apple support contacted me to contact the developer which I have already did then told me to phone Apple support to request a refund which I did then they turned round and said there was nothing they could do because they have already turned down my request of a refund. Then they past me on to another department which I had to start the whole process again which she ask me for proof I had contacted the developer, told them it was on their support page then ask me for a screenshot which I turned round and told the lady I had been on the phone for 30 mins the first 10mins I was cut off which is very frustrating and still not got anywhere in sorting out my complaint. I emailed them all the information they needed only for them to turn round and ask me to phone the support team. As a company is alright but when it comes to customer service they need a lot of working
