Tried to place an order money was taken from my account order did not complete. I tried a second time same issue. I contact my bank to be told I needed to contact asos I did this was advised as a website issue and order not placed that money would be refunded in 48 hours. I contacted asos after 36 hours to be lied to about the refund time frame and they tried to claim they had only taken one payment. However even the bank confirmed it was 2 payments as there were two transaction ids. Advisor then told me 10 working days to get a refund for the money they stole for not providing goods or services. They refused to put me through to a manager to resolve. Avoid at all costs.
