NO STARSLike many, I have shopped with Asos for many years, placing hundreds of orders. If everything is OK, you are fine, if something goes wrong god help you, trying to engage with 'AI's' is impossible. Having placed an order for a pair of shoes and sliders, they stupidly sent 2 pairs of the same shoes! The frustration then was the sliders were out of stock when these arrived, so I couldn't order another pair! As an apology, they said not to return the duplicate pair of shoes and gave me 25% discount code! I asked as the shoes had already been returned, when the gesture was offered, which they clearly didn't check, would they give me a voucher for this amount? They declined and said they had offered a discount code. I pointed out that you offered me the option not to return the shoes which I already had. So you give me a gesture in keeping a duplicate pair of shoes, but then decline to give this cost in a voucher as these had been returned???Absolute joke, well ASOS shove your voucher as I will not shop with you again as I suspect many of the shoppers commenting on her will not do!Your service is **** as are your attempts at resolving any issues presented to you. I have found that going directly to the retailers ie Dr Martens, Crocs etc you are able to purchase just as cheaply and their service is more dependable!You should be ashamed as should those who work for you!
