asos

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I ordered items from them had next day…

I ordered items from them had next day shipping shipping was delayed for whatever reason second half of my package was delivered late and stolen they told me I had insurance the insurance website did not work I called to no avail still waiting on call back reached out to asos they originally told me the items I got were no longer in stock so couldn’t get a replacement so would issue a refund just wait 24 hours for refund receipt instead I received and email saying account is deactivated and I will not be getting a refund and now can no longer access my account to get the chat messages

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Date of experience: Jan 29, 2025